Yes, if you’ve travelled on our services and your journey has been delayed by 15 minutes or more you can claim compensation.
If you are an Oyster season ticket holder you will need to provide a receipt showing the date of purchase, the price you paid, and the zones covered by your Oyster card.
If you use Oyster Pay As You Go, please provide an image or scan of your TfL registered Oyster card statement showing the disrupted journey, the stations where you touched in and out, and the cost of your journey.
If you are using Contactless Payment, please provide an image or scan of your TfL registered Contactless statement showing the disrupted journey, the stations where you touched in and out, and the cost of your journey. Please note, Images of debit/credit cards are not accepted.
You can get copies of these statements from Transport for London and remember to ensure the statement you provide shows the journeys you are claiming for.
Please Note: If your claim is rejected due to you being unable to provide your journey history you will still be able to claim compensation. Please escalate through the DR process stating you journey history was not available.